Refund policy

Returns

We accept returns within 14 days of delivery. To be eligible, the item must be unused and in its original packaging.

You are responsible for return shipping costs. We do not provide return shipping labels, so we recommend using a trackable shipping service.

Items that can't be returned

Custom, personalized and engraved items are made just for you and are final sale. They can't be returned or exchanged.

How to start a return

Email us at email@kimberlyanncreations.com with your order number and the item you'd like to return. We'll reply with the return address and next steps. Items sent back without contacting us first may not be accepted.

Refunds

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a little longer to post it.

Original shipping charges and any duties or import taxes prepaid at checkout are non-refundable.

Exchanges

We don't offer direct exchanges. Please return the original item (if eligible) and place a new order for the one you want.

Damaged, defective or wrong item

If your order arrives damaged or defective, or you received the wrong item, email photos to email@kimberlyanncreations.com within 7 days of delivery. We'll make it right with a replacement or a refund. There's no need to send the item back unless we ask.

For lost packages, please see our Shipping Policy.

Questions

Email email@kimberlyanncreations.com. We reply within 24–48 hours.