Shipping policy
Processing time
We pack and ship every order ourselves from the US. Orders ship within 1–2 business days (Monday–Friday, excluding holidays). Engraving adds 2 business days.
When your order ships, we'll email you a tracking number.
Shipping within the United States
We ship US orders with USPS (and UPS where offered). Depending on your order, you can choose from:
- USPS First-Class Mail
- USPS Ground Advantage
- USPS Priority Mail
- USPS Priority Mail Express (our fastest option)
Shipping rates and estimated delivery dates are calculated at checkout based on your address and the method you choose.
Need it overnight? Email us at email@kimberlyanncreations.com before you order and we'll let you know what's possible.
International shipping
International orders ship by DHL Express. Shipping rates and estimated delivery times are shown at checkout.
Duties and import taxes are shown and paid at checkout, so you won't be asked to pay them when your package arrives.
Some countries may be unavailable. If your country isn't listed at checkout, we're not able to ship there at this time.
Shipping address
Please double-check your address at checkout. You're responsible for providing a correct and complete address. We aren't responsible for orders delayed or lost because of an incorrect address. If you notice a mistake, email us right away and we'll do our best to fix it before your order ships.
Lost or damaged packages
If your package hasn't arrived, please contact us within 7 days of the expected delivery date and we'll work with the carrier to resolve it. If your order arrived damaged, see the "Damaged, defective or wrong item" section of our Refund Policy.
Questions
Email email@kimberlyanncreations.com or call 800-776-4103. We reply within 24–48 hours.